Student Affairs
NATC Institute

School of Business

Registration No : 201113270M 
ERF 5/9/14 - 4/9/18

Edutrust: EDU-3-3128
05/07/16 to 31/12/17
Approved Training Organization

Code of Conduct for Students

Students must follow this Code of Conduct at all times as registered student of NATC

  • Students must be present for all lessons. Students who are unable to come for lessons are expected to apply for leave at least one day before using the Application for Leave of Absence Form. Students are required to furnish the medical certificate (where applicable) to the School when they return. 
  • Local Students must have at least 75% attendance rate and International students with student passes must have at least 90% attendance rate, otherwise the student pass will not be renewed.
  • Students must behave in a respectful way towards all teachers and staff of NATC Institute.
  • Students must follow all the laws of Singapore.
  • Students must complete all assignments, work assigned and assessments on time.
  • Students must take part in all activities that are part of the course.

Student Contract

Laws and legal issues students must know

STANDARD PEI-STUDENT CONTRACT

Click on the file to view a Student Contract Sample. For more information on Student Contract, please refer to the CPE website in the link below.
http://www.cpe.gov.sg/

Transfer / Withdrawal Policy

A. Transfer Policy

Course transfer can be considered by the school provided student submit course transfer request. The request has to be recommended by current teacher-in-charge and approved by the Principal. Course transfer is approved if student meets new course requirement. A student will be considered officially withdrawn from the current course once the approval for course transfer is effected. Student will have to sign a new Student Contract based on the new course that she/he decides to enroll in.

Course Transfer

  • A Transfer means when a student changes the course of study but remains as a student of the PEI/NATC.
  • Upon application for the new course, NATC shall terminate the original contract and a new contract must be signed.
  • Students need to submit to ICA all relevant documents before the expiry of the validity of the original Student Pass.
  • It takes approximately four (4) weeks for the process of transfer to be completed.

B. Withdrawal Policy

A student who withdraws from NATC and wishes to transfer to another PEI/School or to return to his or her native country for whatever reasons, shall be deemed to have terminated from the course and withdrawn from NATC. A withdrawal is defined as:

  • Withdrawing from NATC’s course (completely or partially).
  • Withdrawing from NATC’s course (completely or partially) and applying to another PEI/school in Singapore.
  • Withdrawing from NATC’s course (completely or partially) and returning to his / her country of origin.
  • Orientation programme for students
  • Assistance to students facing difficulties adapting to the new environment
  • Inform students on the process of handling grievance

Students who wish to withdraw (or terminate) from the course shall adhere to the terms and conditions. 
Please refer to term “Refund Policy”.

  • All applications for course withdrawals must be made in writing and supported by the necessary documents. For students under the age of 18, a formal letter from his/her parent/guardian is required for withdrawal. The date of notification is the date upon which written notice is received by the school. Proof of postage by the student is not proof of receipt by the School.
  • The withdrawal process will take 4 weeks from the date of receipt of the withdrawal application.
  • The school shall offer alternative courses for the student for their final decision.
  • Students with medical conditions or family commitments must support their claims with official documented evidence given to the school for principal's consideration.
  • Acknowledgement of the withdrawal request will be made within 3 days to student applying for withdrawal. The approved withdrawal request will be made known to student in writing within 2 weeks.
  • The school will update ICA, CPE, Lonpac Insurance and SOLAR+ on student's withdrawal and status respectively.
  • The international student will be required to surrender their Student's Pass to the ICA within 7 days from the date of cancellation.
  • The transfers and withdrawal policies are made known in the student handbook and explained during the orientation.

All assessing and replying to any request for transfer/withdrawal will be informed to the students within 4 weeks in writing of the PEI’s decision.

In the case of any withdrawal, a student counselor will conduct a counseling session with the student to understand the reasons for the withdrawal and where ever appropriate the student will be offered alternative course in the PEI. The student shall make the final decision on whether to remain in the PEI or to proceed with the withdrawal or transfer.

FEE PROTECTION SCHEME - FREQUENTLY ASKED QUESTIONS (FAQs)

WHO IS IT FOR?

Fee Protection Scheme applies to all students; foreign and local.


WHAT IS IT FOR?

The FPS is a way to indemnify students for their unconsumed course fees paid in advance to NATC Institute in the following events:

  1. The School is unable to continue operations due to insolvency, and/or regulatory closure.
  2. The School fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

WHAT TYPES OF FEES DOES FPS COVER?

NATC's Fee Protection Scheme provides full protection to course fees for CPE-registered courses. It does not cover fees for short courses with waiver granted by CPE, the application fee or miscellaneous fees.


WHAT MODE OF PROTECTION DOES NATC ADOPT?

For the FPS Insurance Scheme, the School partners with LONPAC Insurance Bhd. A Certificate of Insurance will be issued to the student upon confirmation of the student's enrolment and the fees paid.

Insurance Provider: LONPAC Insurance Bhd
Policy Number: Z/17/BM00/000603
Period of Insurance: 04/02/17 - 03/02/18


DETAILS OF FPS INSURANCE SCHEME

For more information, a link on Fee Protection Scheme and its Procedures can be found in the link below http://www.cpe.gov.sg/for-peis/protection-of-course-fees


It is the School’s policy:

  • Not to collect fees beyond 12 months.
  • Not to allow students to pay any fee directly to other parties (including partner organizations) other than the School.
  • To purchase the FPS for students within 7 working days from when the fee is paid, in line with the Edutrust requirements. The insurance coverage will start on the day the course fee is paid to NATC to the day it is all consumed, which is ordinarily the date when the next instalment is due. For the last instalment, it will be till the course end date stipulated in the contract.

Refund Procedures

‘A simple flowchart on Students’ Refund Procedures is illustrated below:’

Fee Protection Scheme applies to all students; foreign and local. 

For more information, a link on Fee Protection Scheme and its Procedures can be found in the link below (students can view in native languages if necessary) on the operational details of the Fee Protection Scheme.http://www.cpe.gov.sg/for-peis/protection-of-course-fees

  • For refund to be effective, student has to give notice to NATC not to continue the course by using the Withdrawal/Refund Form.
  • NATC will reply to the student within 7 days upon receipt of the refund form.
  • NATC will determine the extent of the course progress e.g. commenced or not and effect the appropriate refund quantum based 
    on NATC’s refund policy.
  • Student will be notified by staff of NATC on the refund amount due to him/her.on NATC’s refund policy.
  • NATC will disburse the refund within 4 weeks upon receipt of written notice after receiving the notice for withdrawal and approval 
    by NATC.
  • Students are required to sign an acknowledgement through payment voucher. For students under 18 years of age, the guardian 
    will be the liaison party.
  • This requirement will be made known in the school’s website and student’s handbook.
  • The refund policy and procedures will be subjected to annual review based on feedback received for continual improvement.

Refund Policy

    • NATC’S Refund Policy
      • NATC has a fair and reasonable refund policy for any payment made.
      • All requests for fee refunds must be made in writing and supported by necessary documents. The date of notification is the date upon which written notice is received by the school. Proof of postage by the student is not proof of receipt by the school.
      • This refund policy is in accordance to the Student’s Contractual Agreement between NATC and Student (Student’s Contractual Agreement).
      • The complete refund policies are governed by the Student Contract entered into agreement between the school and the student.
      • The refund policy can be found in the policy manual. We make appropriate refund only for tuition fees depending on the circumstances and merits of the CPE in accordance with our Refund policy.
    • Withdrawal with Cause and Refund
      • NATC will entitle the student to immediately withdraw from the course by giving written notice to the school of his/her intention to do so under the following circumstances:
        • The school fails to commence the course on the commencement date;
        • The school fails to complete the course by the completion date;
        • The school terminates the course prior to the completion of the course; or
        • The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).
      • For circumstances listed above, NATC shall, within seven (7) working days after notifying the student, refund
        to the student:
        • The entire amount of the Course Fees ; and
        • The Miscellaneous Fees.
    • Withdrawal Without Cause & refund: (from student contract)
      • Where the Student withdraws from the Course for any reason other than those set out in Clause 2.2 or Clause 9,
        the PEI shall, subject to Clause 3.5, as soon as practicable after receiving the Student’s written notice of withdrawal
        (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the 
        following sums (less any applicable bank administrative charges properly paid/payable under Clause 3):
        • Only tuition fees will be refunded. Non-tuition fees e.g. course application fee, rental fee, re-examination fee, course material fee etc or uniform fee are non-refundable.
        • All applicable bank administrative charges, enrolment fees, and any properly payable/paid fees under the Fee Protection Scheme (FPS) are not refundable under any circumstances.
        • Any refund approved will be paid to the student within 7 days after receiving the student’s written notice of withdrawal. 
          At any time during the course, the school may ask the student to leave without notice, and refund of the course fees subjected to terms stated in the Standard Student Contract (SSC), if the student, in the reasonable opinion of the school, has:
          • Been guilty of any misconduct or neglect in the discharge of his/her duties hereunder; or
          • Breaches any material provision of the SSC; or
          • Commits any act of criminal breach of trust or dishonesty
        • Refund During Cooling-Off Period:

          The NATC will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.The Student will be refunded the highest percentage(stated in Schedule D)of the fees already paid if the Student submits a written notice of withdrawal to the NATC within the cooling-off period, regardless of whether the Student has started the course or not.
      • Force Majeure
        • In the event that any party shall be rendered unable to carry out the whole or any part of its obligations under the Student Contractual Agreement for any reason beyond the control of that party, including but not limited to acts of God,
          force majeure, strikes, war, riot and any other causes of such nature, then the performance of the obligations hereunder of that party or all the parties as the case may be and as they are affected by such cause shall be excused during the 
          continuance of any inability so caused, but such inability shall as far as possible be remedied with all reasonable despatch.
          For the avoidance of doubt, this clause shall not apply to cases where:

          NATC is declared to be insolvent and/or a winding-up order made or bankruptcy issued by the Singapore court against NATC.
        • The relevant authority(ies) issue(s) an order to cease and/or terminate the operations of NATC or any similar nature under the 
          laws of Singapore.
    • Definition of Fee:

Tuition Fee is the school fee for the full duration. (Please refer to individual course fee on brochure). Non-Tuition Fee is the Registration Fee which is
non-refundable while the material fee/textbooks to be confirmed on enrolment.

    • Miscellaneous Costs:

Besides the course fee which is subjected to FPS scheme, other optional costs will be referred as miscellaneous expenses which covers from loss of 
student card, enrichment courses, uniforms and re-taking of exams fees to name a few. These costs will be charged to the students upon which the 
items are being imposed. A list of potential cost will be appended to the students through the PEI-Student contact for their perusal.

Miscellaneous Fees

NATC’s miscellaneous fees payable are as follow:

Note: These figures are estimates only and students will be advised of the actual amount applicable to them upon enrolment. Miscellaneous fees are not protected under FPS.

For more information on Student Contract, please refer to the CPE 

website provided in the link below. www.cpe.gov.sg

Appeals Procedure

Students who are in doubt about their examination or assessment results may submit an appeal for review of results using the Results Appeal Form through the Head of SSS giving their reasons. This appeal must be submitted within 1 week of the release of exam or assessment results, together with payment of the required fee. The Head of SSS passes the Appeal Form to the Academic Manager, who obtains the response from the Trainer/marker on the merit of the appeal. She then submits the appeals with the Trainer’s response to the Examination Board for a decision. Such appeals with a fee requirement is meant for LCCI external examinations as the Appeals will be sent to UK. As for BTEC courses, the appeals do not come with a fee consideration.

The Academic Manager will inform students of the Examination Board’s decision. The Head of SSS then updates the records.

NATC works within the following timelines for the processing and releasing of the final exam/assessment results and appeal results.

  1. Release of final exam/assessment results – within 3 months after 
completion of the final paper of the examination/assessment
  2. Release of appeal results – within 4-8 weeks from the date of appeal (depending on the nature of the course – in-house courses or courses administered by Partner Organisation)

A student whose appeal is unsuccessful may apply to take a re-test with a fee. This application must be submitted within 1 week of the release of the appeal results. If the student fails the re-test, he must repeat the unit in order to accumulate the required number of passed units for graduation.

Moderation process

NATC Institute takes the cue to moderate the BTEC student’s grades from Pearson’s External Verifier. As the practice of our Partner, Pearson, the External Verifier would be required to verify the grades of the students after the Internal Verifier reviews the grades. Nonetheless, the School has certain measures in place to ensure quality assurance:

  • We ensure marks and grades are awarded appropriately and consistently by adhering to the assessment criteria
  • Internal and External verifiers are appointed to ensure grades are moderated in a fair manner

For LCCI students, the School has the following measures to ensure quality assurance in the awarding and moderation of grades:

  • We ensure marks and grades are awarded appropriately and consistently by adhering to the assessment criteria
  • The Examination Board reviews the grades of the students before it is finalized to ensure fairness on the part of the trainer who marks the paper

Dispute Resolution Policy and Procedure

When it comes to Dispute Resolution, it is the School’s policy is to try to reach a fair and amicable solution (that is, a solution is found to address the grievance that is fair and acceptable to both parties - the student and the School).

The service target for the resolution of all disputes is within 21 working days.

The aggrieved party/the student must submit the grievance in writing to the School using the Compliment/Feedback/Complaint Form.

The Principal will assign the Admin Manager to establish the facts of the case and complete the necessary investigation within 7 working days.

The Admin Manager will decide whether the complaint/grievance is justified, and if so, to offer a solution to the student.

If the student accepts the solution, no further action will be pursued except to file the written grievance/complaint and to record the solution given.

If the student declines the solution, the grievance will be referred to the Principal who will review the case and offer a second solution. All these proceedings would be completed within 14 days and complainants are kept informed of the status.

If the student still refuses to accept the second solution and before the maximum of 21 days, the School will propose that the matter be resolved through the CPE Student Services Centre, using the Dispute Resolution Scheme of the Council for Private Education, which is described on the CPE website. This dispute resolution scheme may, where appropriate, involve the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) as the mediation centres.

Feedback and Complaints Management

The School accepts feedback and complaints in hard copy using the Compliments/Feedback/Complaint Form. The School also accepts feedback and complaints via email from the public.

In cases where the feedback or complaints are verbal, the relevant staff will request for the person giving the feedback/complaint to either fill up the hard copy form or email the feedback/complaint to us.

The School gives an acknowledgement or initial response to the feedback/complaint within 3 working days.

The School targets to resolve all feedback/complaints within 14 working days.

Transfer / Withdrawal Policy

The School allows students to withdraw from a course in accordance with its refund policy.

The School allows students to transfer from a course X to another course Y within the School. The School may at its discretion give the re-enrolled student a discount on the course fee for Y. The discount may be up to the unused portion of the course fee for X.

A transfer to another private School is regarded as a withdrawal from NATC Institute.

If the student is below 18 years of age, the parent or guardian’s approval for the transfer / withdrawal will be required.

For withdrawals, the School ensures to complete the process (including assessing and replying to student’s request, change of status of student’s pass, refund made) within 7 working days.

For transfers, the School ensures to assess and reply to the student’s transfer request within 7 working days and to complete the transfer process within 4 weeks.

Prospective students are briefed on the Transfer / Withdrawal Policy during Pre- Course Counselling and again during the Orientation Program.

During the orientation, students are informed about the implications of the status of the student pass if international students withdraw from the School, or are forced to withdraw from the School.

They are told that:

  • If the international student withdraws from the School, the School would log in to the ICA system to cancel the student pass. Upon cancellation of the pass, the student would have 30 days to remain in Singapore.
  • If the international student transfers to another course, the School would have to apply for a new student pass. They are warned that should ICA reject the application for new pass, the international student would have to return to his/her home country.

Transfer/Withdrawal Procedure

A. The School’s procedure for a withdrawal to another School is as follows:

  • Students who wish to withdraw from a particular course are required to fill up and submit the Student Request Form to the School.
  • Upon receipt of the form, the SSS representative will speak with the student to find out why he/she wants to withdraw.
  • Once the withdrawal request is finalized, the student will receive a Letter of Withdrawal effecting the withdrawal request
  • Once the withdrawal request is finalized, the student will receive a Letter of Withdrawal effecting the withdrawal request

B. The School’s procedure for managing students who withdraw without informing the School through any written request (signed hardcopy form or the student’s email request)

  • The School will treat this as an absence-for-an-extended-period case.
  • In the case where an international student is absent after a continuous 7-day period from class, the student’s name will be reported to ICA, the student pass cancelled, and the FPS provider informed.

C. The School’s procedure for transfer to another course within the School is as follows:

  • Students who would like to transfer to another course within the School will apply for a transfer using the Student Request Form.
  • Upon receiving the form, a SSS representative will meet with the student to do the following:

    - Check that the student satisfies the Entry Requirements/Pre-Requisite of the requested course

    - Discuss with student the reasons for him/her wanting to transfer, and for international students, explain the potential implications on his/her student pass, etc.

    - Inform the student that he/she can be charged for all units consumed.

    - Inform international students that their current student pass will be cancelled and they would need to apply for a new student pass for the new course. Students are told that they should not hold the School liable should the student’s pass application not be approved by the Singapore ICA.

  • Local students will be notified of the outcome within 7 working days from the receipt of the transfer request. International students will be notified of the outcome of student’s pass application within 4 weeks from the receipt of the transfer request (duration is subject to ICA’s processing period).
  • Once the transfer request has been approved, the student will receive a Letter of Transfer effecting the transfer. He/She will also have his/her current contract terminated and sign a new contract with the School.

D. The School’s procedure for the unlikely event of a transfer (from Course A to Course B) due to the course phasing out is as follows:

  • The School meets the students and explains to them the reasons for phasing out Course A, and the available options open to the student. The Principal follows up with a written letter to the affected students and if they are below the age of 18 years, a letter will be issued to their parents and/or guardians.
  • The School obtains written confirmation from each student (or the parent or guardian, if the student is below 18 years) as to his/her agreement to take up course B.
  • Where the student (or the parent or guardian, if the student is below 18 years) does not wish to take up course B, the Principal will meet up with the student /parent / guardian to consider alternatives. If no satisfactory alternative is agreed upon, the School will propose that the matter be resolved through the CPE Student Services Centre, using the Dispute Resolution Scheme of the Council for Private Education, as indicated on section 2.7.1 of the Combined Policy and Operation Manual. This dispute resolution scheme may involve the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators(SIArb) as the mediation centres.
  • Where the student has agreed to take up Course B, the student will have his/her existing contract terminated and will sign a new contract or of an addendum making the agreed changes to the existing contract, as appropriate.

All refunds for withdrawal (where applicable) will be made to the student within 7 working days.

Financial Procedures

  • Payment Schedule

    The Payment Schedule will be clearly reflected in each Student’s contract.

  • Payment Methods
    1. Local students who make payment at NATC Headquarters may choose any of the following payment methods:
      1. Cash - All Payments must be made directly to the SSS representative or the staff designated by the Principal. Students will be issued an official receipt upon making payment.
      2. Cheque / Bank Draft
        • Payable in favor of "NATC INSTITUTE PTE LTD"
        • NATC Address: 2 Kampong Kapor Road, Singapore 208674
      3. Bank Transfer / FAST Method
        • Bank: United Overseas Banking Bank Limited
        • Account Number: 7375-001-4503118399
        • Swift Code: UOVBSGSG
        • Students are required to email the school at natcinstitute.sss@gmail.com with the transaction details (Name of Bank, Bank Account Number, Date of Transaction, Amount Transacted, Purpose of Transaction)
    2. International students who make payment may choose the following payment method:
      1. Bank Transfer
        • Bank: United Overseas Banking Bank Limited
        • Account Number: 4503118399
        • Swift Code for Singapore Branch: UOVBSGSG
        • Students are required to email the school at natcinstitute.sss@gmail.com with the transaction details (Name of Bank, Bank Account Number, Date of Transaction, Amount Transacted, Purpose of Transaction)

      2. All fees to be paid in Singapore currency.

Student Application and Admission Process

Application Process

Every student seeking admission to NATC Institute has to ensure that all entry requirements have been met. In the event that the student didn’t meet the criteria, they could use RPL to replace it, subject to the approval of the Principal.

Students who are interested to apply for a particular course are required to fill up the Student Application Form that is available at the front counter of the School. A non-refundable Application Fee of S$100.00 applies for every application made. Students are required to submit a copy of all supporting documents along with the filled up Student Application Form.

Upon successful application, students will receive a Letter of Offer. Students are then required to sign on the letter and register for the course using the Registration Form. A Registration Fee of S$200.00 that is part of the total course fee also applies.

In the case of international students, they are likewise required to fill up the application form, pay the Application Fee and submit the relevant supporting documents. Upon successful application, students will receive a conditional Letter of Offer, informing the student that their course application has been approved, but that their admission as a student is conditional upon the approval of their student pass.

When the student pass is approved, the School informs the student to enroll for the course by filling up the Registration Form. A Registration Fee of S$200.00 that is part of the total course fee also applies.

The School will sign a contract with students after they have submitted the duly filled Registration Form.

The admission process for full-time students in CPE registered courses has the following parts.

  • A test to verify student’s language skills and the results of the first entrance test done in the student’s home country (if applicable)
  • Orientation that also makes mention of the following:
    • informing students of course application status;
    • informing international students of ICA student’s pass application status;
    • informing students of important information (e.g. FPS, contract signing, refund policy and procedure, transfer/withdrawal policy and procedure, award criteria, attendance requirements, promotion criteria, etc.).
  • Medical check up, collection of student pass at ICA, accommodation arrangements, and opening of bank account. (if applicable)

Admission Process

The admission process for Part-Time students in CPE registered courses has the following parts:

Part-time students in CPE-registered courses are typically Singaporeans or Singapore PR or who have been in the country for a while.

The admission process for part-time studies is a simplified orientation that:
a. introduces the student to the School; and
b. gives relevant information for their studies

The admission process for short courses consists of a brief introduction to the School and the short course they have signed up for.

Leave of Absence Policy

NATC requires a minimum 75% attendance for local students and 90% for foreign students on ICA’s Student Pass.

Students who are unable to come for lessons are expected to apply at least 1 work day before scheduled session using the Leave of Absence Form.

The Leave of Absence Form is available in both hard and soft copy. For the soft copy form, kindly click on the link provided http://tinyurl.com/jmjromo. The Hard Copy Form is also available upon request at the front desk.

Exceptions to applying for leave of absence 1 work day before would be for cases where students are suddenly taken ill or have valid reasons for applying for leave on the day itself.

The School reserves the right to determine whether a reason is indeed valid or otherwise.

NATC Institute expects that in all cases, a student should have a valid reason for not attending class regularly. He/she must produce proper evidence (e.g. medical certificate from a registered practitioner, exam attendance, etc.) to justify any absence. The supporting documents must be furnished to the front desk when student returns to School.

All international students are required to furnish a medical certificate as proof for being absent. Any other document may be accepted on a case to case basis with full justification and approval from the ICA.

Should a student be absent for 2 days in a month without valid reason, he/she may receive a warning letter from the School.

Suspension / Expulsion

Suspension / Expulsion

If a student is suspected of committing an offence, the Principal may set up a Disciplinary Committee to investigate the matter and to recommend appropriate disciplinary measures. These measures may include the following:

  • Counselling.
  • Issuance of warning letters.
  • Confiscation of items.
  • Suspension.
  • Cancellation of student pass and repatriation to home country.
  • The offender may also have to pay for damages, liabilities or legal charges.(where applicable)

Suspension Conditions

The School may decide to suspend the student in the following situations:

  • Possession / consumption of prohibited product or drugs.
  • Vandalism.
  • Forgery or cheating / cheating in test and / or assignments/examinations.
  • Physical or verbal abuse.
  • Misconduct related to abuse or misuse of NATC Institute’s furniture or equipment.


Note:There is no refund to the student for the course fees that are consumed during the period of suspension.

Expulsion Conditions

There is no refund to the student for the course fees that are consumed during the period of suspension.

  • Stealing.
  • Fighting, hooliganism and extortion.
  • Absent without valid reason for more than 7 consecutive days.
  • Wilful defiance of the NATC Institute’s rules and regulations, after 
having received warning letter(s).
  • Serious infringements of the laws of Singapore.There is no refund of the course fees, whether consumed or un-consumed, if a student is expelled.



Refund Policy and Procedure

For current students who have signed a contract with NATC Institute using CPE’s standard student contract version 3.1, the following refund policy applies.

A. REFUND for Withdrawal Due to Non-Delivery of Course
NATC Institute will notify the student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

B. Refund for Withdrawal Due to Other Reasons If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract version 3.1, NATC Institute will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of that contract.

Schedule D: Refund Table

% of [the amount of fees paid under Schedules B and C]


If Student’s written notice of withdrawal is received:

90%

more than 8 days before the Course Commencement Date

50%

before, but not more than 8 days before the Course Commencement Date

25%

after, but not more than 7 days after the Course Commencement Date

0%

more than 7 days after the Course Commencement Date

C. Refund During Cooling-Off Period (Standard Student Contract v 3.1)
The School will provide students with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Conditions for cancellation of course and Refund
The School has made a commitment to not cancel the class even if there are fewer than 4 students enrolling. However, should unforeseen circumstances happen, and the School decides to cancel a course, we will inform students of the cancellation of course not less than three (3) working days before the course commencement.

In such a case, the application fee on top of all existing fees paid to the School will also be refunded within seven (7) working days after the announcement of cancellation of course unless the student takes up alternative study arrangements with the School.

Non Refundable Fees The following fee components are non-refundable:

  • Application Fee

    However, in the circumstance where NATC Institute has decided not to commence a course, the application fee will be refunded within seven (7) working days after the student is notified, unless the student takes up alternative study arrangements with the School.

  • Miscellaneous Fees

    However, a refund will be made for the scenarios in a ‘Refund for Withdrawal Due to Non-Delivery of Course’ above.

  • No refund of any fee if the student has committed an offence and is expelled by the School after due process of investigation by a Disciplinary Committee set up by the Principal.

Students who would like to initiate a refund are required to fill up the Student Request Form that is available in the front counter of the School. Upon approval of the refund request, the refund is issued and students are required to sign an acknowledgement form confirming receipt of money.

The School ensures that the time taken to process the refund meets Edutrust requirements and do not exceed 7 working days.

  • ACRA Reg No: 201113270M
  • Email: enquiry@natcinstitute.com
  • ERF 05/09/14 to 04/09/18
Address:
2 Kampong Kapor Road 
Singapore 208674
Call us:
(65) 6440 3764
Email us:
enquiry@natcinstitute.com
Copyright © NATC INSTITUTE. 2015